Editor’s Notebook: 1/15/13


Jeff Genung
• All day I’ve been thinking it’s the 14th. Here’s hoping I didn’t screw up the Comics page again.
• Steam is rising off the keyboards in The Evening Sun newsroom as the reporters inch toward the Friday editorial deadline for Progress Chenango 2013. Brad Carpenter and Jill O’Hara are out pounding the pavement drumming up advertising, too – be sure to check out this premier publication Jan. 28-Feb. 1 every day in The Evening Sun.
• Kevin’s story on the Oxford Memorial Library today brought back a lot of memories. That was my first job in high school back in the 80s … library clerk, I guess I was? I worked there through high school and on and off through college breaks as a jack of all trades and general know it all, I suppose. I have many fond memories of the hours I spent in that venerable old building (which was, literally, much smaller back in the day) both alone and working with the Oxford reading public … and my bosses Nan Hall and Claire Maholchic … and of course my own mother, Ann Genung, who tended the front desk for over two decades. Current librarian Nancy Wilcox, her staff and board of directors have done an amazing job in renovating and restoring the historic Fort Hill structure.
• We don’t do customer service issue stories. Someone called today with what I initially thought was just that … turns out it was indeed a larger issue, but still the message bears repeating: We don’t do customer service issue stories. If you think you got taken at Business X, or terrible service at Restaurant Y, or you think Corporation Z screwed up your bill … sorry, we’re not going to touch that. I know sometimes your first impulse is to alert the media, but we live in too small of a community to delve into stories which ultimately would serve one person, or be detrimental to a small local business (of which we are one). You can tell us about your bad experience there sure, but then we’d have to call that business to get their side of the story … and then, most likely, you’ve got a nasty case of he said/she said. No one is served by that, and it doesn’t make for good reading. Unless a business’ issues have widespread community impact (closings, openings, lawsuits, expansions, etc.), we’re not going to write that kind of story. As much as we can, we try to bolster local business, not tear it down. If you’re a justly disgruntled customer, call the Better Business Bureau, the police, a lawyer … or do it the old-fashioned way – tell everyone who will listen not to go there.
• For similar reasons, we don’t do neighbor vs. neighbor stories. But that’s another blog …

• All day I’ve been thinking it’s the 14th. Here’s hoping I didn’t screw up the Comics page again.

• Steam is rising off the keyboards in The Evening Sun newsroom as the reporters inch toward the Friday editorial deadline for Progress Chenango 2013. Brad Carpenter and Jill O’Hara are out pounding the pavement drumming up advertising, too – be sure to check out this premier publication Jan. 28-Feb. 1 every day in The Evening Sun.

• Kevin’s story on the Oxford Memorial Library today brought back a lot of memories. That was my first job in high school back in the 80s … library clerk, I guess I was? I worked there through high school and on and off through college breaks as a jack of all trades and general know it all, I suppose. I have many fond memories of the hours I spent in that venerable old building (which was, literally, much smaller back in the day) both alone and working with the Oxford reading public … and my bosses Nan Hall and Claire Maholchic … and of course my own mother, Ann Genung, who tended the front desk for over two decades. Current librarian Nancy Wilcox, her staff and board of directors have done an amazing job in renovating and restoring the historic Fort Hill structure.

• We don’t do customer service issue stories. Someone called today with what I initially thought was just that … turns out it was indeed a larger issue, but still the message bears repeating: We don’t do customer service issue stories. If you think you got taken at Business X, or terrible service at Restaurant Y, or you think Corporation Z screwed up your bill … sorry, we’re not going to touch that. I know sometimes your first impulse is to alert the media, but we live in too small of a community to delve into stories which ultimately would serve one person, or be detrimental to a small local business (of which we are one). You can tell us about your bad experience there sure, but then we’d have to call that business to get their side of the story … and then, most likely, you’ve got a nasty case of he said/she said. No one is served by that, and it doesn’t make for good reading. Unless a business’ issues have widespread community impact (closings, openings, lawsuits, expansions, etc.), we’re not going to write that kind of story. As much as we can, we try to bolster local business, not tear it down. If you’re a justly disgruntled customer, call the Better Business Bureau, the police, a lawyer … or do it the old-fashioned way – tell everyone who will listen not to go there.

• For similar reasons, we don’t do neighbor vs. neighbor stories. But that’s another blog …