Comments on: Advanced Auto Parts saves the day

By: MR

MR — Mon, 05 Oct 2009 21:22:32 +0000

BTW…this happened in August 1998.

By: left stranded

left stranded — Thu, 01 Oct 2009 04:45:00 +0000

wow they actually can get you the right part???

By: chris

chris — Sat, 26 Sep 2009 00:51:43 +0000

BTW…this happened in August 1998.

By: chris

chris — Sat, 26 Sep 2009 00:50:09 +0000

Now that I am thinking about it, I have an awsome story about Avanced Auto Parts but from a different state. I was on the road (or should I say in the air) for two months and I had to leave a car in Greenville, SC. I asked an employee if he would run my car once a week just to run it, drive it around and do what ever. Well, by the time I could get back and reposition the car back to PA, it was covered in so much dust and dirt from sitting under a tree that I couldn’t even see out the windows. Naturally it wouldn’t even consider starting. Airport Police gave me a jump start and I had to consider my next move because I had a 13 hour drive. I started driving and decided to stop at an auto store (just so happened to be AA)after awhile hoping that the battery recharged. I would turn off the engine, wait a minute and restart the engine. If it didn’t start, I was already at the store. Sure enough, it wouldn’t start, not even turn over. I went in, purchased a battery and guess what…they installed it for me right there in front of the store. I’m thinking that this is a company mentality thing. It’s funny how one company can have this type of mentality and another company in the same industry can have such a different one. Yes Stacy…kudos to Advanced Auto Parts everywhere!

By: Stacy

Stacy — Fri, 25 Sep 2009 19:14:30 +0000

I had a great experience with Advanced Auto as well a few weeks back when my battery died. This is a great place for customer service. He actually came out and installed the battery for me. I was relieved. It is hard to find good customer service anymore where people actually go out of their way to help. Kudos to Advanced Auto.

By: reinkefj

reinkefj — Fri, 25 Sep 2009 12:26:44 +0000

Perhaps a plug of their address and website might be in order as well as a personal letter to the higher ups promising now to first shop all your automotive needs in that store might go along way to ensure that the hero’s employment continues?

By: chris

chris — Thu, 24 Sep 2009 20:35:54 +0000

So you’re saying that there is still good ol’ fashioned customer service out there? Wow! This is a nice story though. It just seems that anymore, the customer has to thank the merchant. I also love the fact that if you want to give cold hard cash to a business, they charge you a service fee. Having worked for United for so many years, try going to the ticket counter at the airport to pay cash for a flight and have to pay a twenty dollar service fee. Now do that for a family and see how fast that adds up. I’ve heard people say “I’m here to buy tickets because I couldn’t understand “Steve” from India and “Steve” couldn’t understand me either”. Not picking on anyone here, just the latest business practices and the “bottom line”. Glad you had a great experience!